Refund Policy

Effective date: 2 October 2026

This policy covers purchases on labelreel.com.

Cancelling a plan

• Monthly plans renew automatically at the end of each month until you cancel.
• You can cancel in one click from your account, or by emailing support@labelreel.com.
• When you cancel, the plan stops renewing. It stays active, with its credits, until the end of the month you already paid for. We don't refund the unused part of a month.

Refunds

• Failed videos: if a video fails, its credits go back to your balance automatically.
• Unused purchases: within 14 days of a purchase, if you haven't used any credits from it, you can ask for a full refund.
• Used credits: once you've created videos with credits from a purchase, that purchase isn't refundable, except where the law requires it. If a video came out wrong, for example with a label that doesn't match your product, tell us and we'll look at it.
• Right of withdrawal (EU and UK): you can withdraw from a purchase within 14 days. When you start using its credits, you ask us to supply the service right away, and you lose the right of withdrawal for that purchase.

How to ask for a refund

Email support@labelreel.com from the address on your account, with your order number. Refunds go back to the original payment method through our payment provider; how long they take to appear depends on your bank.

If a purchase is refunded or charged back, the credits it gave are removed from your balance.

Contact

Questions about this policy: support@labelreel.com.